1. Task ID & File Naming Rules
Each upload will generate a unique Task ID.
The Task ID is automatically generated based on the filename and the upload time.
Task ID format:
TaskID = <filename>_<date>_<time>
Example:
CSV file: agentA.csv Generated Task ID: agentA_20250610_153012
Files to upload:
agentA.csv agentA.zip
2. CSV File Format
The CSV file should contain the following columns:
The table shows an example of the expected CSV format. Please ensure your CSV file follows this structure, specifically the column names and data types.
3. Audio ZIP Structure
The ZIP file must contain one folder with at least 20 valid and high-quality audio files.
( Note: it is required that the ZIP file also contains another folder within in (of the same name) that actually contains the audio files. E.g., the "agentA.zip" file must contain an "agentA" folder inside it that houses the actual audio files. )
High-quality audio files should be playable without errors and contain clear speech.
Valid audio files should contain real conversations. Please avoid recordings with a status such as “no answer”, “not available”, or “reception rejected”.
agentA.zip
After unzipping the zip folder:
agentA
├── CID06847bd28294a06e85f_20250610_1405.mp3
├── CID06847bdf3294a06ee0e_20250610_1409.mp3
└── CID06847c3da294a061d6a_20250610_1434.mp3
- The folder name should match the CSV name, like agentA.csv and agentA.zip
- Supported formats: .mp3
- The Call ID in the audio filename must match the call_id in the CSV.
4. How to Use
- Select the CSV file.
- Select the audio ZIP file.
- Click Upload & Run Pipeline.
- After uploading, you will be redirected to the pipeline status page where you can monitor the progress. You can also click the Cancel button to stop the process, then return to the upload page to start a new task.
- The system will process the data automatically. After completion, you can click the Show Results button to view the prediction results. You can also click the Previous Finished Tasks link at the bottom of the page to check previously completed tasks.
- On the History page, you can view all completed tasks and click View Result to see their results.